Your Privacy Is Our Priority

9nime Privacy Policy – How Your Information Is Collected and Kept Secure

We understand how valuable your personal information is. That's why every piece of data you share with 9nime is protected with the highest level of security and is never sold to third parties.

Last Updated: January 2026

How We Protect Your Privacy

A quick overview of the key features of 9nime's data protection measures.

Encrypted Data Transfer

Every transaction and piece of data on 9nime is transmitted using 256-bit SSL encryption. Your password, payment details, and personal information are never stored in plain text.

No Selling of Data to Third Parties

Your personal information is never sold to advertisers or any other third party. Data is used solely for service delivery and security purposes.

Your Data, Your Control

On 9nime, you can request to update, download, or delete your data at any time. We believe your data belongs to you.

Secure Server Infrastructure

All 9nime data is stored in internationally certified, secure data centers. Regular security audits and penetration testing are conducted.

Transparent Cookie Policy

We use cookies solely to enhance your browsing experience. You can disable cookies at any time through your browser settings.

Data Complaint Resolution

Any questions or complaints about how your data is used will be resolved within 72 hours. Our Data Privacy Team is available 24/7 to assist you.

Last Revised: January 2026

Important: By using the 9nime platform, you are agreeing to this Privacy Policy. Please read the full document carefully.

Section 01

Introduction

9nime (www.9nime.app) is a trusted online betting and gaming platform serving users in Bangladesh and around the world. We take the privacy of our users very seriously. This Privacy Policy explains how 9nime collects, stores, and protects your personal information.

This Privacy Policy applies to 9nime's website, mobile app, and all associated digital services. By creating an account, placing bets, or using any of our services, you automatically agree to this Policy.

Our privacy policy is built in compliance with international data protection standards, including GDPR (General Data Protection Regulation) and applicable local laws. We are committed to never using your data without your explicit consent.

Definitions: In this document, "personal information" refers to any data that can directly or indirectly identify you — such as your name, email address, phone number, IP address, and similar details.
Section 02

What Information We Collect

9nime collects your information in several ways. Below is a detailed breakdown of what data is collected and why.

Data Type Example Reason for Collection
Identity Information Name, date of birth, national ID KYC Verification & Age Confirmation
Contact Information Email, mobile number, address Account Registration & Contact
Financial Information BKash/Nagad number, transaction history Payment Processing
Device Information IP address, browser, OS Security & Fraud Prevention
Betting Activity Betting history, favorite games Service Improvement & Personalized Experience

We only collect information that is necessary to provide our services. No additional or unnecessary data is collected.

Section 03

How We Use Your Information

9nime uses the information we collect solely for the purposes listed below. We will never use your data for any other purpose without your consent.

  • Account Management: Your personal information is used to create, verify, and manage your 9nime account.
  • Payment Processing: To process deposits and withdrawals and ensure the security of your transactions.
  • KYC Verification: To verify your age and identity, as required by law.
  • Fraud Prevention: To detect unusual activity and keep your account secure.
  • Customer Support: To respond to your complaints or queries and provide support.
  • Responsible Gaming: To analyze your betting patterns and identify or prevent problematic behavior.
  • Service Improvement: To analyze overall usage patterns and continuously improve the platform experience.
  • Legal Compliance: To retain specific data as required by regulatory compliance obligations.
Marketing Communications: Promotional messages will only be sent if you consented to receive marketing emails or SMS during registration. You can opt out at any time by clicking "Unsubscribe".
Section 04

Data Sharing Policy

9nime never sells your personal information. However, data may be shared on a limited basis in certain specific situations. In each of these cases, data protection terms are strictly maintained.

  • Payment Providers: Only the information necessary to complete transactions is shared with payment partners such as bKash, Nagad, and Rocket.
  • KYC Verification Agencies: Information may be shared with licensed third-party agencies for identity verification purposes.
  • Regulatory & Law Enforcement Authorities: We may be required to disclose information by court order or government directive.
  • Technology Service Providers: Cloud hosting and cybersecurity providers are granted limited access to data solely for operational purposes.

Outside of the cases outlined above, 9nime will never sell, rent, or share your information without authorization under any circumstances. All data sharing agreements with third parties include confidentiality obligations.

Section 05

Data Storage & Retention

9nime retains your data only for as long as it is needed to provide services or meet legal requirements. Some data may be kept for a defined period even after your account is closed.

  • Active Account Information: Retained for as long as your account remains active.
  • Transaction Records: Up to 5 years as required by legal obligations.
  • KYC Documents: Up to 5 years after account closure.
  • Customer Support Messages: Retained for up to 2 years.
  • Log Files & Security Data: Up to 1 year.

Once the retention period ends, data is securely deleted or anonymized. If you request deletion of your data, we will process it as soon as possible, except for information we are legally required to retain.

Section 06

Cookies & Tracking Technologies

9nime uses cookies and similar technologies to make your browsing experience smoother and more personalized. Cookies are small text files stored on your device that help the website remember your preferences.

  • Essential Cookies: Required for login sessions and security. Disabling these will prevent the platform from functioning properly.
  • Functional Cookies: Remembers your language preferences and settings.
  • Analytics Cookies: To understand which pages users visit and how — fully anonymized.
  • Marketing Cookies: To show you personalized ads only with your consent.
You can disable or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some features on 9nime to stop working properly.
Section 07

Your Data Rights

9nime believes that you have the right to full control over your personal information. Your key rights are outlined below.

Right to Access

You can request to know what personal information we hold about you at any time.

Right to Rectification

You have the right to correct any inaccuracies in your personal information.

Right to Erasure

You may request deletion of your data provided there are no legal obligations requiring its retention.

Right to Portability

You have the right to download your data in a machine-readable format.

Right to Restrict Processing

You may request that we limit or stop processing your data in certain circumstances.

Right to Withdraw Consent

You may withdraw any consent you have previously given at any time.

To exercise any of your rights, email us at support@9nime.app. We will respond to your request within 30 days.

Section 08

Children's Privacy

9nime is strictly prohibited for anyone under 18. We never knowingly collect personal information from minors. Age verification is mandatory at registration and is reconfirmed during the KYC process.

If we become aware that a minor has created an account on 9nime, that account will be immediately deactivated and all associated data will be securely deleted.

If you suspect your child is using 9nime, please contact support@9nime.app immediately. We will take prompt action.
Section 09

Security Measures

9nime uses industry-leading technology to protect your data. Our security framework is multi-layered and regularly audited by independent third parties.

  • 256-bit SSL/TLS Encryption: All data transfers are secured with industry-leading encryption.
  • Two-Factor Authentication (2FA): An additional layer of security when logging into your account.
  • Firewall & Intrusion Detection: Active monitoring to prevent unauthorized access to our servers.
  • Regular Security Audits: Third-party specialists regularly test the system for vulnerabilities.
  • Password Hashing: Your password is never stored in plain text.
  • Suspicious Activity Alert: Immediate alerts are sent if unusual login activity or transactions are detected.

No system on the internet is 100% impenetrable. If you suspect a security vulnerability or data breach, please contact us immediately at support@9nime.app. We will notify you within 72 hours.

Section 10

Privacy Policy Updates

9nime reserves the right to update or modify this Privacy Policy at any time. If significant changes are made, we will notify you through the following means:

  • Notifications will be sent to your registered email address.
  • A pop-up notification will be displayed when you log in to the 9nime platform.
  • The "Last Updated" date at the top of this page will reflect any changes.
  • At least 14 days' notice will be given before any major changes take effect.

Continuing to use 9nime after any changes have been made indicates your acceptance of the updated policy. If you do not agree, you may close your account.

Section 11

Contact Us

For any privacy-related questions, concerns, or rights requests, please contact our Data Privacy Team directly.

  • Email: support@9nime.app
  • Subject: Please include "Privacy Request" in the subject line of your email.
  • Response Time: Typically within 72 hours; up to 30 days for complex requests.
  • Live Chat: You can chat with our support team in Bengali through the platform's live chat.
Our Privacy Policy is available in both Bengali and English. In the event of any conflict in interpretation, the English version shall prevail. Our Terms & Conditions Please read this page as well.

General Privacy FAQs

Answers to questions our users ask most often.

No, 9nime never sells your personal information to third parties. Data is used only to a limited extent for service delivery, payment processing, or legal obligations.

Your KYC documents are stored on servers secured with 256-bit encryption. They are used solely for identity verification and are not shared with anyone except as required by law.

Yes, you can request deletion of your data. However, certain information such as transaction records must be retained for a specified period due to legal obligations. To submit a request, email support@9nime.app.

9nime cannot function properly without essential cookies, as they are required for login sessions and security. However, marketing and analytics cookies can be disabled and the platform will remain fully usable.

Yes. In the event of a data breach, we will notify affected users by email within 72 hours and take immediate steps to minimize harm and prevent recurrence.
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